Privacy Policy

What this policy covers

This policy covers www.growerlive.com and the calls, emails and text messages that come from it. In it, “we” and “us” mean Innovative Technologies Group Inc.

It does not cover the GrowerLive software itself. If your company is a GrowerLive customer, the data in your account belongs to your company and is handled under your agreement with us, including its confidentiality terms.

What we collect

What you send us

When you request a demo we get what you put on the form: your name, company, email address, phone number if you give one, the kind of operation you run, what you’d like to see, any notes, and how you heard about us. If you check a box agreeing to text messages, we keep a record of which box and when.

If you type an email address or phone number into the demo form and leave without sending it, we still receive what you typed, marked as not sent, so that someone can follow up with you once. We never treat an unsent form as agreement to receive text messages.

If you call, email or text us, we keep that message and your contact details. Calls with us may be recorded, and you’ll hear a notice when they are.

What the website records on its own

• We use Google Analytics and Google Ads, loaded through Google Tag Manager, to see which pages get read and whether our advertising brings people in. Google sets cookies to do this and records things like the pages you view, the site or ad you came from, your browser and device type, and your approximate location.
• If you arrive from a link or QR code that carries a campaign tag, we remember that tag until you close the browser tab and attach it to your demo request, so we know which mailer or event it came from.
• Our web server logs each request, including the IP address it came from, to keep the site running and to stop spam and abuse.

The “pick a time” link on the demo form opens a Google Calendar booking page. What you enter there goes to Google and to our calendar.

How we use it

• To answer you, set up your demo and build it around what you asked to see.
• To send you text messages, if you agreed to them. See the next section.
• To email you now and then about GrowerLive. Tell us to stop and we will.
• To understand how the website and our advertising are doing.
• To keep the website secure and filter out spam.

Text messages

We only text you if you’ve agreed to it. You can agree by checking a box on the demo request form, by telling us on a call, or by texting us first. The boxes are optional and start unchecked. Agreeing to texts is never required to request a demo or to buy anything from us.

There are two kinds of text, and you agree to each one separately:

• Texts about your request, such as scheduling your demo, answering a question or following up on a support issue.
• GrowerLive news and event invitations, such as a trade show we’ll be at or something new in the product.

Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, and reply HELP for help, or call 877-800-2777 or email sales@growerlive.com.

We do not sell, rent or share your mobile phone number or your text message consent with third parties or affiliates for their marketing or promotional purposes. The only companies that handle them are the phone and messaging providers that deliver our texts for us.

The full text messaging terms are in our Terms of Use.

Who we share it with

We don’t sell your information. We share it only with:

• Companies that run services for us: Microsoft Azure for hosting, Google for analytics, advertising, email and calendar, our email delivery provider, and our phone and text messaging provider. They may use it only to provide that service to us.
• Our accountants, lawyers and other professional advisers, when they need it to do their work for us.
• Courts, regulators or law enforcement, when the law requires it.
• A buyer or successor, if the business or the GrowerLive product is ever sold or merged. This policy would continue to apply to your information.

Cookies and your choices

The cookies on this site come from Google Analytics and Google Ads. You can block them in your browser settings, or install Google’s Analytics opt-out add-on. The site works the same either way. We don’t currently respond to “Do Not Track” browser signals.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email sales@growerlive.com or call 877-800-2777. To stop texts, reply STOP. To stop emails, reply and say so.

How long we keep it

We keep demo requests and our conversations with you for as long as we’re in touch or doing business, and afterwards for as long as our records and legal obligations call for. Google Analytics keeps visit data for up to 14 months. Ask us to delete your information sooner and we will, unless the law requires us to keep it.

Security

The website is served over an encrypted connection, and access to what you send us is limited to the people here who need it to help you. No website or email system can promise perfect security, so please don’t send anything confidential through the demo form.

Where your information is handled

We’re based in Florida, and the services we use store and process information in the United States. If you contact us from Canada or anywhere else, your information is handled in the United States.

Children

This website is for businesses. It isn’t meant for anyone under 16, and we don’t knowingly collect information from children.

Changes to this policy

If we change this policy we’ll post the new version here and change the date at the top.

Contact us