Deliveries are where a good week gets undone. A late truck throws off every stop after it, and a delivery nobody can prove turns into a credit you give or a deduction you fight weeks later. Both come down to knowing where the truck is and what was signed for.
Routes built around real constraints
Build routes across your stops and optimize them for the day you are actually running: delivery windows, load capacity, and geography. Route types let you model the different ways you run — a store route and a landscape drop are not the same shape of work. Vehicles are tracked with the routes they serve, and driver route sheets and bills of lading print from the same plan.
Live ETAs on the screens the office already has open
GrowerLive reads stop ETAs from your fleet telematics and puts them on the screens people already have open — shipment planning, order entry, and manage deliveries. When a customer calls to ask where their truck is, the person answering the phone can see it without opening a second application or calling the driver.
Proof of delivery that belongs to the order
Delivery proof — a signature and photos — is captured and attached to the order it relates to, not dropped into a general photo library. It carries its own retention policy, because a delivery record and a merchandising photo are different kinds of document with different lifespans.
When a customer disputes a delivery, the evidence is on the order, findable by anyone who can see that order.
Automation you configure, not automation you inherit
Real-world delivery events — arriving at a store, departing, completing proof of delivery — can each drive an order status change. You decide which event means what, and an event you have not configured does nothing at all.
That is deliberate. Turning this on changes nothing until someone tells it what an arrival should mean in your operation.
Performance you can look back at
Because arrivals and departures are recorded, on-time performance and real dwell times become reportable rather than anecdotal — useful both for your own planning and for the conversations where a retail partner has an opinion about your service level.